Complaints and Contact

Effective date: [EFFECTIVE DATE]

Who runs Havaspot

• [COMPANY LEGAL NAME], a [ENTITY TYPE] formed in [STATE OF FORMATION]
• Entity number: [ENTITY NUMBER]
• Registered address: [REGISTERED ADDRESS]
• Email: [CONTACT EMAIL]

Getting in touch

For questions about your account, a listing or anything else, email [CONTACT EMAIL]. Care home managers and agents can also use the Message button inside the app for anything about a particular home.

Complaints about Havaspot

• First, email [CONTACT EMAIL] with what happened, when, and the page or home involved.
• We acknowledge it within [ACKNOWLEDGEMENT PERIOD] and aim to resolve it within [RESOLUTION PERIOD].
• If you are not satisfied, ask for the complaint to be looked at again by [ESCALATION CONTACT].

For privacy complaints, see the Privacy Policy, which names the regulators you can contact.

Complaints about a care home

We do not run or inspect care homes, so we cannot investigate how a home cares for its residents. Contact the Arizona Department of Health Services, which licenses care homes, or the Long-Term Care Ombudsman. If you think someone is being abused or neglected, contact Adult Protective Services. In an emergency, call 911.

If a listing itself is wrong or misleading, tell us and we will check it with the home.

Legal notices

Formal legal notices go in writing to [REGISTERED ADDRESS], with a copy to [LEGAL NOTICES EMAIL].

Copyright

If you believe something on Havaspot infringes your copyright, such as a photo, send a notice to our designated agent: [COPYRIGHT AGENT NAME AND ADDRESS]. [COUNSEL TO CONFIRM DMCA AGENT REGISTRATION.]

Requests from authorities

Requests from law enforcement or government bodies go to [LEGAL NOTICES EMAIL]. We respond as the law requires.